SHIPPING AND DELIVERY
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Digital goods (ebooks and audiobooks) are delivered instantly via email from BookFunnel, so it’s important that you give the correct email address. Please check this email address as well as your spam and promotions folder if you do not receive the BookFunnel email within 3 minutes.
- Print books are printed by BookVault and shipped by BookVault.
- If you received damaged or defective print books, or if your order failed to arrive, we will provide a replacement order. Please notify us within 30 days of your order’s shipment date.
For physical goods (such as print books): you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Print Book shipping times vary between countries. Estimated shipping times alongside choices of shipping methods are shown at checkout.
Shipping time in the U.S. is approximately 5 working days and in Europe, it’s 1-3 working days.
Deliveries to all EU countries:
We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes, and duties may have to be paid upon delivery in countries such as Spain. It’s important to know the policies in your particular country of residence.
We follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.