SHIPPING AND DELIVERY
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Digital goods (ebooks and audiobooks) are delivered instantly via email from BookFunnel, so it’s important that you give the correct email address. Please check this email address as well as your spam and promotions folder if you do not receive the BookFunnel email within 3 minutes.
- Print books are printed by BookVault and shipped by BookVault. Print books are printed on demand, and we do not accept returns. If your book arrives damaged or misprinted, contact us within 30 days of shipment with a photo, and we’ll help resolve it with the printer.
- We can’t replace or refund parcels lost in transit when they were sent untracked.
For physical goods (such as print books): you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Print book shipping times vary between countries. At checkout, you’ll see the shipping services available for your address, with each one’s cost and estimated delivery time. We strongly recommend choosing a tracked option where available.
Approximate shipping time will be shown at checkout.
Deliveries to all EU countries:
We follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.